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AWWA ACE69031

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AWWA ACE69031 Small System Public Relations: Getting the Full Message across on a Small Systems Budget

Conference Proceeding by American Water Works Association, 11/01/2008

Gebeau, Angel

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$10.56

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Full Description

This powerpoint presentation presents a communications tool box with the following components: communicating with customers; invest in staff; dealing with common issues; indicate what customers are getting for their money; utilizing performance feedback; addressing concerns; aggressive customers; educate board members; communicating change; crisis communications; resources - templates and graphics; and, training.

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Edition: Vol. - No. Published: 11/01/2008 Number of Pages: 19File Size: 1 file , 1.1 MB