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UNE-ISO 10002:2018
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizationsMore info
| Author | AENOR |
|---|---|
| Editor | AENOR |
| Document type | Standard |
| Format | File |
| ICS | 03.120.10 : Quality management and quality assurance |
| Number of pages | 40 |
| Replace | UNE-ISO 10002:2015 |
| Cross references | ISO 10002:2018 Identical |
| Year | 2018 |
| Document history | UNE-ISO 10002:2015 |
| Country | Spain |