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AWWA IMT98023

M00001965

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AWWA IMT98023 The Benefits of Properly Planning an Integrated Information Management System for a Water and Sewer Utility

Conference Proceeding by American Water Works Association, 01/01/1998

Chafin, R. Randall; Barton, Russell G.; Newton, J. Steve

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The importance and benefits of planning an Integrated Information and Management System Project are discussed in this paper from the perspective of a large water and sewer utility, the Birmingham Water Works and Sewer Board. In the early 1990s, the Board began to recognize the need to automate its mapping program and created a separate department dedicated to managing its Geographic Information System (GIS) operation. Also, the Board initiated a project to implement a GIS and automated mapping/facility management (AM/FM) system. The Board's needs soon extended beyond these improvements and the project was renamed the Integrated Information Management System and was broadened in scope to include business functions such as: mapping; facilities management; plant maintenance management; meter reading and testing; customer service; accounting; purchasing; laboratory management; and, document management. The four stages of planning are discussed: project initiation and information gathering; assessing and summarizing needs; software and hardware acquisition; and, implementation planning.