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AWWA DSS60310

M00000754

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AWWA DSS60310 Strategic Business Planning: The Secret Ingredient

Conference Proceeding by American Water Works Association, 09/29/2004

Posinski, Alison F.; Grothaus, Ray

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This slide presentation outlines information on strategic business planning as it relates to water utilities. Topics covered include: strategic planning; customer service; surveys; target areas; tracking complaints; bottled water; service calls; and, costs.