Full Description

This slide presentation outlines the City of Phoenix Water Customer Services struggle with aging technology in their call center during an emergency fire event. The presentation outlines the legacy computer system before the fire and the population growth in the area, along with a system for web access for payments, and automating manual processes. Includes figures.

Product Details

Edition: Vol. - No. Published: 03/01/2006 Number of Pages: 13 File Size: 1 file , 640 KB