Full Description

This slide presentation outlines procedures and practices for customer service representatives (CSR) to use when handling customer telephone calls. Good calls are easy if we work at it and letthe CSR staff know what you expect; bad calls are a part of the business andneed to be addressed;the customer is not always right;let the CSR know when they were wrong;let the customer and the CSR know whenthe CSR was correct; and,pass on complements.

Product Details

Edition: Vol. - No. Published: 03/01/2006 Number of Pages: 13 File Size: 1 file , 480 KB