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In this article, the first in a two-part series, thetheory of constraints (TOC) was applied to problemsplaguing the maintenance system of the Albuquerque(N.M.) Water Utility Division. Using TOC premisesand thinking-process logic tools, the managementteam worked to pinpoint the primary constraint(s)limiting system performance. By creating a logicdiagram (a current-reality tree), team members wereable to capture the cause-and-effect relationshipsresponsible for the undesirable conditions and underlyingcore conflicts.TOC is a relatively new theory for identifying andunderstanding core problems within organizations. Bydemonstrating how the theory can be applied to areal-world water provider, this article offers utilitymanagers a solid, logic-based approach to solvingsome of their more intractable and continually recurringproblems. Includes 23 references, tables, figures.

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Edition: Vol. 98 - No. 7 Published: 07/01/2006 Number of Pages: 13 File Size: 1 file , 330 KB