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Have you ever experienced a problem on a job that was not the result of a mistake in engineering judgment but simply a problem in communicating an idea or instruction? Probably most readers would respond with a resounding "yes." Can communication skills be improved? Of course, but we must make a conscious effort to hone these skills rather than assume that over time they will get better.

Citation: ASHRAE Journal, vol. 46, no. 3, March 2004