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AWWA CSC59667The True Costs of Billing & CollectionsConference Proceeding by American Water Works Association, 04/07/2004Davis, Jon; Lawrence, Rosemary
AWWA CSC59666Revenue Cycle Management: Controlling Slow Pay/No Pay in Water CompaniesConference Proceeding by American Water Works Association, 04/07/2004Haas, Barbara
AWWA CSC59665Building a Better EBPP Mousetrap: The "One Contact" Payment SolutionConference Proceeding by American Water Works Association, 04/07/2004Hamilton, Sharon
AWWA CSC59663Software Selection: Features and Functions Are Nice, but What about Business Needs?Conference Proceeding by American Water Works Association, 04/07/2004Orianne, Andre; Haupt, Greg; Cassidy, Paul
AWWA CSC59661Customer Communication from Beginning to EndConference Proceeding by American Water Works Association, 04/07/2004Westall, Bab; Crayton, Dee; Ingolia, Ellen
AWWA CSC59660The WSSC Customer Outreach Program: A Step Beyond Customer ServiceConference Proceeding by American Water Works Association, 04/07/2004Richardson, Al
AWWA CSC59659When Customers Speak...We'd Better ListenConference Proceeding by American Water Works Association, 04/07/2004Kolodziej, Ed; Taylor, Mark
AWWA CSC59658Committing to Your Customers: Clarifying Performance Standards & ResponsibilitiesConference Proceeding by American Water Works Association, 04/07/2004Harford, Peter
AWWA CSC59657Best in Class Practices in Meter Reading ManagementConference Proceeding by American Water Works Association, 04/07/2004Vargas, Tina
AWWA CO50857Combining Groundwater Cleanup With Water ReclamationConference Proceeding by American Water Works Association, 09/01/1999Chambers, Jane;Leavitt, Alan
AWWA CO50856Groundwater Injection of Recycled Water in a Liquid Hydrocarbon Recovery System - Regulatory Aspects of Saving 1MGD of Potable Water in the West Coast BasinConference Proceeding by American Water Works Association, 09/01/1999Reich, Kenneth D.;McGovern, Lucia;Marshall, Lani
AWWA CO50852Development of a Dynamic Urban Stormwater and Watershed Management System to Meet the Challenges of the 21st CenturyConference Proceeding by American Water Works Association, 09/01/1999Bryant, Scott D.;Ellmers, Glen E.;Beadenkopf, Edward G.