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AWWA ACE70642The Business Case for Top-Notch Customer ServiceConference Proceeding by American Water Works Association, 11/01/2009Rettie, Melanie
AWWA ACE70641Advanced Metering, Demand Management and Smart Grid: What Water Utilities Should Learn from the Electric IndustryConference Proceeding by American Water Works Association, 11/01/2009Schlenger, Don
AWWA ACE70638Optimizing the Water Utility Customer Contact CenterConference Proceeding by American Water Works Association, 11/01/2009Olstein, Myron
AWWA ACE70636Connecticut Water Utility Creates Innovative ProgramsConference Proceeding by American Water Works Association, 11/01/2009Grant, Noel; Johnson, Dave; D'Amico, Louise; Wilson, Jenine
AWWA ACE70635"By Invitation Only": United Water's eBilling ExperienceConference Proceeding by American Water Works Association, 11/01/2009Allaker, Lynne
AWWA ACE70634Disinfection Byproduct Removal Using GAC FiltersConference Proceeding by American Water Works Association, 11/01/2009King, William D., Jr.; Howorth, Ken; Noack, Roger K.; Graves, Mark
AWWA ACE70633Testing Long Term Changes for Compliance with Lead and Copper Rule RevisionsConference Proceeding by American Water Works Association, 11/01/2009Dowbiggin, Bill; Smith, Sherri; Edwards, Marc; Brewer, Bill; Parker, Kelly; Shamel, Mattie; McMillan, Larry
AWWA ACE70632Simultaneous Compliance for Hard Water: Softening Isn't Only about Hardness RemovalConference Proceeding by American Water Works Association, 11/01/2009Schendel, David B.; DeKam, John A.
AWWA ACE70631Management of Bromate Formation in Open Reservoirs: A Regulatory PerspectiveConference Proceeding by American Water Works Association, 11/01/2009Rho, Melinda; Parekh, Pankaj; Christie, J. Don; O'Keefe, Jeff
AWWA ACE70630Permitting of a Large California Membrane Filtration InstallationConference Proceeding by American Water Works Association, 11/01/2009Garcia-Aleman, Jesus; Suydam, Tim
AWWA ACE70629Integrated River Basin Management in China and AustraliaConference Proceeding by American Water Works Association, 11/01/2009Sutherland, Peter
AWWA ACE70628Integrated River Basin Management in the Ohio River Valley: The ORSANCO Approach and ExperienceConference Proceeding by American Water Works Association, 11/01/2009Vicory, Alan H.